ChipStars Casino Privacy Policy

At ChipStars Casino, we are fully committed to protecting the personal data of every player who visits our platform. This Privacy Policy explains how we collect, use, store, and protect your information when you access our services at chipstars.bet. We encourage you to read this document carefully to understand our practices regarding your personal data and how we treat it.

Who We Are

ChipStars Casino is operated by TRICKLESS NV, a company registered in Curacao (Registration No. 160941), with its registered office at Zuikertuintjeweg Z/N, Curacao. Our billing agent is DIGITAL CRYPTO PAY SP z o.o. (No. 0001086250), located at Melomanow St 10/103, 00-723 Warsaw, Poland. Payment processing is handled by Power Gaming Ltd (C77981, Malta). We hold a valid gaming licence issued by the Curacao Gaming Authority (CGA), Licence No. OGL/2024/139/0125, under the National Ordinance on Games of Chance.

When you access the ChipStars platform — whether through the desktop site, mobile browser, or the ChipStars app — you are interacting with us as the data controller responsible for your personal information.

Information We Collect

When you register, log in, or use any of our services, we may collect the following categories of personal data:

• Full name, date of birth, and contact details (email address, phone number)
• Billing and payment information, including data related to deposits and withdrawals
• Identity verification documents submitted during KYC (Know Your Customer) procedures
• Source of funds and source of wealth documentation for higher-tier withdrawals
• Gaming activity, session data, and account history
• Device information, IP address, and browser data
• Communications you send us via live chat or email at support@chipstars.bet
• Preferences related to bonuses, promotions, and the ChipStars promo code you may use

How We Use Your Information

At ChipStars Casino, we use the information we collect for specific, lawful purposes. We do not sell your personal data to third parties. Below is an outline of how we use your data:

• To create and manage your ChipStars casino login and player account
• To verify your identity and comply with anti-money laundering (AML) regulations
• To process deposits and withdrawals across all supported payment methods
• To deliver and administer bonuses, including the ChipStars bonus, free spins, and cashback rewards
• To send you relevant promotional communications (where you have given consent)
• To provide 24/7 customer support through live chat and email
• To monitor and prevent fraud, money laundering, or any other prohibited activity
• To comply with our legal obligations under applicable gaming and data protection legislation
• To improve the functionality of our platform, including the ChipStars bet app experience

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — processing is required to fulfil our obligations to you as a registered player
• Legal obligation — we must process certain data to comply with Curacao gaming regulations, AML laws, and KYC requirements
• Legitimate interests — we process data to prevent fraud and improve our services
• Consent — for marketing communications, you may opt in or withdraw consent at any time

Cookies and Tracking Technologies

Our ChipStars platform uses cookies and similar tracking technologies to enhance your experience, analyse traffic, and deliver relevant content. Cookies help us remember your preferences, maintain your session after the ChipStars login, and track how features are used across our site.

You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of our platform. By continuing to use chipstars.bet, you consent to our use of cookies in accordance with this policy.

Data Sharing and Third Parties

We share your personal data only where necessary and in the following circumstances:

• With payment processors (including Power Gaming Ltd) to handle your financial transactions
• With identity verification and KYC service providers to confirm your identity
• With regulatory and licensing bodies, including the Curacao Gaming Authority, as required by law
• With fraud prevention and security services to protect both you and us
• With game providers (such as Pragmatic Play, Evolution, and 110+ others) to deliver gaming content

We do not transfer your data outside of the contexts described above, and any third parties we work with are bound by strict data protection obligations.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal obligations. KYC documents, transaction records, and account history may be retained for a minimum of five years following account closure, in compliance with applicable anti-money laundering regulations.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by us:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data (subject to legal retention requirements)
• The right to object to or restrict how we process your data
• The right to data portability
• The right to withdraw consent for marketing at any time

To exercise any of these rights, please contact us at support@chipstars.bet. We will respond to your request within the timeframe required by applicable law.

Data Security

At ChipStars Casino, we implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include SSL encryption, secure data storage, and strict access controls for all staff handling personal information.

While we take every reasonable precaution, no method of electronic transmission is completely secure. We encourage you to protect your account by keeping your ChipStars casino login credentials confidential and contacting us immediately if you suspect any unauthorised access.

Responsible Gaming and Data

We are committed to responsible gaming practices. Where you make use of self-exclusion or limit-setting tools on our ChipStars crypto casino platform, we retain the data required to enforce those restrictions, even if you request deletion of other personal information. Your safety always takes precedence.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or regulatory requirements. When we make significant changes, we will notify you via email or a prominent notice on the ChipStars platform. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to our team:

• General support: support@chipstars.bet
• Payment enquiries: payment@chipstars.bet
• Live chat: available 24/7 directly on chipstars.bet

We at ChipStars Casino take your privacy seriously and will do our utmost to address any concern promptly and transparently.